NeuraLine – Frequently Asked Questions

Q1: What exactly does NeuraLine do?

NeuraLine is an AI call-handling system that answers missed or unanswered calls for your dealership. It gathers the customer’s name, number, and reason for calling, then forwards the information directly to the correct department—Sales, Service, or Parts.

Q2: Do we have to replace our current phone system?

No. NeuraLine works with any phone system, whether landline or cloud-based (e.g., 8x8, Horizon, Teams, TalkTalk, etc.).

You simply set call forwarding to the AI number—no hardware or installation is required.

Q3: What happens if two or more customers call at once?

The AI handles every call simultaneously.

No queues, no busy tones, no limits.

Each caller gets their own dedicated AI conversation.

Q4: Will the AI sound robotic?

Not at all. Our AI uses a fluent, natural voice designed for dealerships. It speaks professionally, politely, and feels like a real human receptionist.

Q5: What departments will receive the leads?

We route leads to any or all of the following:

• Sales
• Service
• Parts
• Management
• A shared team inbox
• Mobile numbers

You choose where each type of enquiry is delivered.

Q6: Can the AI answer after-hours calls?

Yes. NeuraLine works 24/7, so you never miss a customer—day, night, weekends, or bank holidays.